COVID-19 Update: Learn About Our Commitment and Cleanliness
We are truly grateful for your support, loyalty and the trust you have in Pramana Experience as your
hotel of choice. The novel coronavirus (COVID-19) pandemic is evolving rapidly. In the midst of
challenges and uncertainties, we are heartened by the confidence that our guests have put in Pramana
choosing to stay with us as we work together to contain the situation.
As it has always been, the safety and security of our guests and team members remains our highest
priority. We are doing everything we can to ensure your travel safety and provide maximum flexibility as
the situation around novel coronavirus (COVID-19) continues to evolve
We continue to monitor the changing situation and following the direction of the World Health
Organization and other relevant health and government authorities according to each location, and we are
swift to adapt our procedures accordingly.
HYGIENE AND SAFETY POLICY
Rest assured the health, safety and wellbeing of our guests, visitors and employees is our first
priority. We have therefore taken additional hygiene and safety measures throughout our hotels.
General Deep Cleaning
-
Deep cleaning and sanitization of the hotel, including public areas and guest rooms. Hospital-grade
disinfectants are used for these processes. Surfaces, corridors, curtains etc. are sanitized.
- Carpets and upholstery are shampoo-washed with environmentally-friendly cleaning agent and hospital
grade germicidal cleaner.
Hotel & Public Areas
-
Temperature screening is conducted at our entrances, for guests and staff. Individuals with a
temperature of 37.6°C and above will be denied access to the hotel.
- Guests and employees with fever and respiratory symptoms such as cough and runny nose are denied
entry and asked to seek medical advice immediately. The hotel has medical referral contacts readily
available for guests and employees who are unwell.
- Markers have been indicated at the reception and restaurant entrance to facilitate safe distancing.
- There is an increase in the frequency of sanitization of public areas, especially high touch areas.
These include the main entrance, guest facilities, sofas and lifts. Sanitization is scheduled at least
every 2 hours with hospital-grade disinfectants.
- Hospital grade hand sanitizers are available at public area, restaurant entrance and reception
counter.
- Hourly sanitization for hotel washrooms.
- To minimize contact and risk of cross-contamination, only limited public facilities will open
HYGIENE AND SAFETY POLICY
Rest assured the health, safety and wellbeing of our guests, visitors and employees is our first
priority. We have therefore taken additional hygiene and safety measures throughout our hotels.
Guest Rooms
-
Increase frequency of servicing and cleaning of individual air-condition units in each guest room.
- Rooms are sprayed with germs killer as an additional step to ensure a sanitized and hygienic
environment.
Restaurant
- All diners are required to sanitize their hands before entering the restaurant.
- Food tongs are replaced frequently.
- High touch points such as countertops, tables and chairs are sanitized with hospital-grade
disinfectants frequently.
- Disposable gloves are available for diners who would like to minimize contact with serving utensils
and surfaces.
- Tables are spaced out at least 1-metre apart to facilitate safe distancing. Markers have also been
indicated on the floor entrance.
- Health declaration is required for group bookings of 8 guests and more.
Meetings & Events
- The seats of meeting delegates are spaced out at least 1-metre apart, with clear acrylic partitions
enhancing safe distancing.
- Event venues are sanitized with hospital-grade disinfectants prior to the arrival of guests, during
coffee breaks and after the departure of guests.
- Housekeeping attendants are stationed at the washrooms to ensure frequent sanitization.
- All meeting delegates are required to fill in health declaration forms.
FLEXIBILITY WITH YOUR BOOKING
We have made additional adjustments to our modification and cancellation policies to provide you with
maximum flexibility while travel remains restricted in many parts of the world.
- Existing Reservations: Guests with existing reservations for any future arrival date, including
reservations with pre-paid rates that are typically more restrictive, will be permitted to make full
changes or cancellations without a charge up to 24 hours prior to arrival. *Please note that any
changes to existing reservations will be subject to availability and rate differences.
- New Reservations : Guests making new reservations for any future arrival date, including
reservations with pre-paid rates, between now and June 30, 2020, will be permitted to change or cancel
the reservation at no charge up to 24 hours before your scheduled arrival date.* Please note that any
changes to your reservation will be subject to availability and rate differences.
*If you cancel a rate which required an advanced payment or deposit, we will do everything we
can to process your refund as quickly as possible. Due to the influx of cancellations, it may take
up to 45 days to complete your request.
*If your booking was made via an online travel agent or other third-party travel professionals,
please contact your booking provider directly to make amendments.
THESE ARE EXTRAORDINARY TIMES. WE ARE COMMITTED TO ENSURING CONTINUITY AND RESILIENCE TO
SEE THIS THROUGH. PRAMANA EXPERIENCE WILL BE HERE TO WELCOME YOU WITH WARMTH AND OPEN HEARTS TO
DELIVER GENUINE BALINESE HOSPITALITY.
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